Customer service

Customer service

How to retrieve your order?

  • Ensure that the duty free location is the one you will be stopping at on the way to your destination.
  • Pick-up your purchase at the register by presenting us with the invoice number you received with the order confirmation email and the license plate number of the vehicle your are travelling.
  • Keep your final invoice as you may be asked for it at custom.

Contact us

If you have any questions about shopping online, please contact our customer service team at your selected duty free shop.

Duty Free Shop St-Bernard-de-Lacolle
Tel: (450) 246-2000
Toll free: +1 (888) 445-2222

Duty Free Shop Stanstead
Tell: +1 (819) 876-5000